Rentroom vs. TenantCloud: Property Management Software Comparison
Making the right decision is essential when selecting a property management software tool. When you choose a software partner, log in, and invite tenants, there is a good chance that you and your business will stick with the selected product for a long time. This is something we are aware of at Rentroom.
Although we at Rentroom believe we have the best product available, we also want to provide you with the knowledge you need to make an informed decision about property management software.
This short article will discuss the advantages and disadvantages of TenantCloud and Rentroom. Even though the feature sets of many property management software products will be similar, there are subtle differences in how the products differ in terms of price, support, onboarding, and other aspects.
TenantCloud Pros & Cons
- Cloud-based - access TenantCloud from anywhere
- Modern interface.
- Mobile app.
- Good value.
- Simple rent payments for tenants.
- Completely DIY setup.
- Difficult to navigate and set up.
- No ability to communicate with tenants via SMS texting, or calling.
- Limited integrations.
- Limited live support.
Rentroom Pros & Cons
- Cloud-based, so that you can access Rentroom from anywhere.
- Modern interface.
- Automation from lead to lease.
- Instant messaging for maintenance. Solve maintenance issues faster.
- Native integration with QuickBooks.
- Simple tenant rent payments.
- A distinct app for tenants.
- Fewer listing integrations. Only able to list to Zillow, Truia, and Hotpads.
- No trial before buying or free plan.
- No videos on maintenance tickets.
Rentroom starts at $49.99/mo! Furthermore, the company is offering a special where your first month is free(making your first year about ~$45/mo)! Book a demo to see all we offer.
- Flat pricing - does not scale as you grow.
- Module-based pricing. Only pay for the features that you need.
- Free onboarding and product training.
A paid subscription to TenantCloud begins at $15 per month. But in this instance, cheaper doesn't always equate to better. If you're a landlord or PM using property management software for the first time, you'll want everything set up correctly.
To collect your rent roll online (tens of thousands of dollars in most cases), you'll probably want to speak with a live person first. TenantCloud will not take much time getting you set up for success because it is entirely DIY.
Rentroom vs. TenantCloud Customer Service
Our capacity to effectively support our customers is a crucial selling point for Rentroom. You will have access to a personal account manager when you buy Rentroom, who is always available to take your call and address any questions you may have. We are aware of how crucial property management software is! Simply put, we are always available to you should you require assistance, including Zoom screen shares.
With TenantCloud, you won't have a direct point of contact and will probably need to use their chatbot or how-to guides to solve issues. You can see that their customer reviews on Software Advice, G2, and other review websites find it difficult to contact them at critical times. Here are a few G2.com reviews for your reference from the previous 12 months
Customer service is HORRIBLE. No phone number, only email, if you ask for them to call you they wont. It's either bots or a service center in India. DO NOT expect them to help you in any way.
Cannot get it to work. very difficult to set up and operate. No support, no one to call. If you are not a programmer or CRM implementer, not for you.
You are pretty much on your own with this software. No help. I tried to contact customer service to no avail.
Summary of Rentroom vs. TenantCloud
In terms of basic features, TenantCloud is a formidable competitor to Rentroom. While we think they make a good product, we believe aspects of their system are over complicated. Without sound biased, there are several core features where Rentroom outcompetes:
- Native Integrations: Each integration in Rentroom is directly connected to the destination(QuickBooks, PandaDoc, Twilio, etc.), whereas TenantCloud integrations only integrates with QuickBooks.
- Communication Center: With Rentroom, you can choose your phone number or port over your existing number. Additionally, every message you send through Rentroom is included. TenantCloud doesn't allow for SMS texting and phone communication. As CRM tools, this is a big miss.
- Onboarding & Support: While this is not a product feature, potential buyers can easily overlook onboarding and support. The onboarding process through TenantCloud can be hands-off and produce added cost).
At Rentroom, onboarding is free! We work diligently with our customers to provide the best service and ensure a smooth roll-out across your organization and tenants.
Don't just take our word for it!
[Rentroom] is easy because it was as if they designed the software with me in mind. It couldn't have been any different if I sat there and said this is the software package I need for my property management solutions. And they said, OK, we have this covered for you.
My name is Nick Caucci and I help run the Rentroom blog. Over the years, I have seen and helped many different property managers and owner-operators streamline their daily, weekly, monthly, and yearly workflows.